Understanding Your Furniture Warranty at Midha's Furniture Gallery
At Midha's Furniture Gallery, we want customers to understand their furniture warranty and know where to turn when problems arise.
Our furniture collections include products from different manufacturers. Warranty coverage depends on the product, manufacturer and applicable warranty conditions.
Whether you've purchased a sofa, sectional, bedroom set, dining table or mattress, our team can assist with warranty-related inquiries.
We serve customers through five Ontario showrooms in Brampton, Mississauga, Scarborough, Cambridge and London.
What Does a Furniture Manufacturer's Warranty Cover?
A manufacturer's warranty generally addresses eligible defects in materials or workmanship under normal use.
The specific coverage, duration and conditions depend on the manufacturer and product purchased.
Furniture Defects & Workmanship
If your furniture develops a problem that may relate to its construction or manufacturing, contact our customer care team.
Our staff can review the issue and forward eligible concerns to the manufacturer for assessment.
How Long Does Furniture Warranty Coverage Last?
Warranty periods vary by product and manufacturer.
For information about your furniture's coverage period, contact the showroom where you purchased the item. Have your purchase details available.
How to Report Furniture Damage or Make a Warranty Claim
If your furniture arrives damaged or you discover a possible manufacturing defect, follow these steps.
1. Identify the Problem
Inspect the affected furniture and note the damage or defect.
2. Take Clear Photographs
Capture photographs showing the affected area. Include different angles where helpful.
3. Contact Midha's Furniture Gallery
For damage discovered upon delivery or pickup, contact our customer care department within 24 hours.
Email info@midhafurniture.com with your photographs and a description of the issue.
Include your invoice or order number, product details and purchasing store when available.
4. Manufacturer Review
Our team will forward the reported concern to the manufacturer for review.
The next steps depend on the reported issue, the manufacturer's assessment and applicable warranty conditions.
Important: The 24-hour deadline applies to damage discovered upon delivery or pickup. It is not stated as the deadline for every manufacturer warranty claim.
What Is Not Covered Under the Furniture Warranty?
Manufacturer warranties generally cover qualifying defects arising during normal use. Midha's published warranty terms identify several conditions that are not considered warranty defects.
Natural Wood & Leather Characteristics
Wood and leather are natural materials. Minor variations or imperfections in their appearance and finish are not necessarily manufacturing defects.
These natural characteristics are not covered under the published warranty terms.
Normal Fabric Upholstery Changes
Certain changes in upholstery are considered normal characteristics or signs of use, including:
- Fabric pilling
- Loss of pile
- High-pile crushing
- Color fading caused by lighting or direct sunlight
These conditions are not considered manufacturer defects under Midha's published terms.
Foam & Cushion Changes
A slight loss of resilience in upholstery foam and cushions is expected with use and is not considered a manufacturing defect.
Accidental Damage & Improper Use
Warranty coverage does not apply to damage caused by circumstances such as:
- Pet damage
- Commercial use
- Abnormal use or abuse
- Stains and soiling
- Intentional misuse
- Unauthorized alterations
- Improper cleaning
- Infestation
- Damage during customer transportation
Imperfections on non-visible furniture surfaces, such as the underside or back, are also excluded under the published terms.
For complete details, review our Terms & Conditions.
Furniture Warranty Repairs & Replacements
Can Damaged Furniture Be Repaired?
Depending on the issue, a repair may be considered as part of the warranty assessment.
If trained specialists determine that a repair is too complex to complete in your home, the item may be returned for manufacturer repair.
Repairs may take place at Midha's Furniture Gallery's warehouse facility or directly with the manufacturer.
What Happens If Furniture Cannot Be Repaired?
If the affected furniture cannot be repaired, a replacement may be considered according to the circumstances and applicable warranty conditions.
The outcome depends on the manufacturer's review and the nature of the problem.
Furniture Warranty Assistance at Our Ontario Stores
Customers can contact the Midha's Furniture Gallery location where they purchased their furniture for warranty-related inquiries.
Frequently Asked Questions About Furniture Warranty
Does Midha's Furniture Gallery offer a furniture warranty?
Furniture sold by Midha's Furniture Gallery may include manufacturer warranty coverage. Coverage periods and conditions depend on the product and manufacturer.
How do I submit a furniture warranty claim?
Email info@midhafurniture.com with a description of the issue, photographs and your purchase details. Our customer care team will review your concern.
What should I do if my furniture arrives damaged?
Contact Midha's Furniture Gallery within 24 hours of delivery or pickup. Email clear photographs and your purchase details to our customer care department.
Does the warranty cover accidental stains or pet damage?
Midha's published manufacturer warranty terms exclude stained or soiled furniture and damage caused by animals. They do not establish separate accidental damage protection coverage.
Is normal furniture wear covered under warranty?
Normal changes such as fabric pilling, sunlight-related fading and slight foam compression are not considered manufacturer defects under Midha's published terms.
Does the furniture warranty cover damage during pickup transportation?
No. Damage occurring during customer transportation after pickup is not covered under Midha's published warranty policy.
Can I receive a replacement if my furniture is defective?
A replacement may be considered when an item cannot be repaired. The decision depends on the circumstances and applicable warranty assessment.
Does warranty coverage differ between furniture brands?
Yes. Different manufacturers and products may have different warranty periods and coverage conditions. Contact your purchasing showroom for product-specific details.
Need Assistance With a Furniture Warranty Claim?
Have questions about a manufacturing defect, damaged furniture or warranty coverage?
Contact Midha's Furniture Gallery for assistance.
Phone: +1 844-346-4342
Email: info@midhafurniture.com
Store Locations: Find Your Nearest Midha's Furniture Gallery
Warranty Policy: Read Our Terms & Conditions
Midha's Furniture Gallery: Quality Doesn't Have to Be Expensive.